Discount/Coupon Code Not Working

Possible Reasons Why a Coupon Code is Not Applying and What to Do About It

  • Sale Item: Check if the item you're purchasing is currently on sale, as coupon codes might not apply to sale items. Discounts from sales and coupon codes may not be combined, and the system might not allow both to be applied to the same purchase.

  • Typos or Incorrect Code: Double-check the coupon code you've entered for any typos or errors. Coupon codes are case-sensitive, so input it exactly as provided, including any capitalization, or no extra spaces.

  • Coupon Code Source: We only accept coupon codes that are generated by our website or are officially distributed through our marketing emails. Third-party websites may offer invalid or expired coupon codes that are not authorized.

  • Expired or Invalid Coupon: Verify the expiration date of the coupon code. If the code has expired, it will no longer be valid. Some coupon codes may have usage restrictions, such as a limit on the number of times they can be used or specific conditions that must be met.

If none of the above reasons apply or if you continue to experience issues with applying the coupon code, it's advisable to contact our support team for assistance. You can reach out to us by emailing info@ashandember.com or calling +1 888-794-1455 for further help and clarification.

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