Return Policy

Listings noted as “Scratch and Dent” or “Blemished” items are not eligible for return or warranty claims.  

For all returns and refunds that are not quality or warranty related:

• You may return a purchased item within 30 days of your purchase date.
  
  To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

   

  You must obtain a Return Authorization from us prior to shipping any equipment back. To submit a return request, fill out and submit our support form.

   

  You will be responsible for paying for your own shipping costs for returning your item, plus a 20% restocking fee. If you receive a refund, the 20% restocking fee will be deducted from your refund.

  We will ask that you provide the tracking information for the return shipment. If you are shipping an item over $75 you should consider purchasing shipping insurance. We do not guarantee that we will receive your returned item.

   

  If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If your item is not in new condition and is not in its original packaging, we cannot offer you a refund or exchange.

   

  If your order arrives via freight, please verify all items are present before you accept the delivery. If the equipment arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company take notes, pictures, etc. All equipment leaves our warehouses in new, unused condition unless otherwise noted. If there are no damages or shortages noted at the accepted delivery, we cannot offer refunds or replacements.

Please submit your return request here.

Please allow 24 to 48 hours to receive return instructions and your return authorization numbers. If replies are delayed, we will honor the window you were in at your request.

If you receive a defective product or see a quality issue in the first month, Titan will refund the original purchase price and provide return shipping. Please note the following:

• Any quality issues with your item should be reported within 30 days of delivery.
• Customers will be asked to provide photographs that provide a clear image of the quality issue.
• Defective products and photos providing proof must not be altered or modified.

Refunds (if applicable)
Once your return is received, items will be evaluated to ensure new condition before the refund is processed. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days and will show in your bank account on the original transaction date, minus the 20% restocking fee.

Exchanges (if applicable)
We may replace items if they arrive defective or damaged. You will be asked to provide photographs that provide a clear image of the quality issue in question. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

If you receive a product and need support understanding its use or need support troubleshooting any issues you are experiencing, please reach out to us to ask questions or have us review videos or photos of your concerns. All products come with a 1-year warranty. Visit our Warranty Page for more details.

We guarantee that items purchased online at Ash & Ember are free from defects in material and workmanship for a period of one year from the date of sale. We will repair, replace parts or, when appropriate, issue a partial refund or exchange an item based on our policies and protocol. If a repair is authorized, it must be returned to us (freight prepaid, with proof of your purchase) during the 12-month period after the date of your original purchase of the product.

• Items damaged from abuse, misuse or overloading are not covered under warranty. 
• To file a warranty claim, click here.

For customers checking out with Bread Financing:

• Customers are responsible for pre-payment of all packaging, shipping, handling, delivery and shipping insurance charges. 
• Once Titan receives the returned product and finds that it meets the requirements of our Return Policy, a refund will be issued to the original method of payment.